Jeremy, the friendly UPS guy

I went back to UPS today to overnight the very last of our dossier documents. Yeah, again. Not even 30 minutes after I overnighted the last bunch our agency rep emailed and told us to include two other documents. The joys of adopting from a country program that is very new and untested and dossier requirements are still being figured out.

So, I go back today to send those last two items and tell the guy that the documents I mailed two days ago arrived wet. He had that deer in the headlights look. His manager came over. Jeremy. I like Jeremy. He was actually one of my students when I taught 9th grade English. I told him what happened. He turned to his underling and told him, "File a GNR."

I am not sure what G N R stands for, but refund is in there somewhere. The underling took my tracking number and email address and told me that someone from UPS Mecca would contact me and that if I was not issued a refund of those shipping charges, the store would help me file an appeal. Sweet.

He then asked, "Were any of the documents damaged?" I went kind of melodramatic on him at this point. I said, "The documents are all wrinkled now and you know, these are adoption documents and a judge will get these and could reject our case based on this issue. So, we are not sure of the fall out of all of this." There was another customer standing nearby and I thought she was going to have a heart attack! She exclaimed, "OH MY!!! That is horrible!"

(now I really don't think this is going to happen. again, melodramatics on my part here.)

Really, I want my $46 refunded and if UPS throws in some free shipping credit for later, I am good with it. We'll see. Jeremy is a good guy and I think he'll try to take care of me.

For those of you wondering, "Why in the world don't you use Fed Ex?" Especially since your uncle is a Fed Ex pilot! Plain and simple: the Fed Ex shipping store is another 20 miles away from our house. I have four children who spend a large portion of their respective days attached to me. It is all about location and convenience. And UPS usually does a fine job for me, except when someone drools on my dossier.